Terms & Conditions

Privacy & Required Travel Documents

SellOffVacations.com is committed to protecting the privacy of your personal information. Our agents collect, store, disclose, use and process personal information about you in order to:

  • a) learn about you to initiate, maintain and enhance our relationship with you in connection with our product and service offerings that we may tailor to meet your needs
  • b) keep you informed about products and services we offer and that we think may be of interest to you
  • c) advise you of products and services offered by other providers that we have screened and approved and that we think may be of interest to you
  • d) administer billing and accounting
  • e) comply with legal and regulatory requirements
  • f) reserve your trip and process the transactions related thereto with our affiliated companies and suppliers who supply and operate some of the travel products and services we sell

By requesting travel reservations through our website, over the phone or in person at any SellOffVacations.com location you also grant us your permission to collect, store, disclose, use and process personal information about you in accordance with our privacy policy. The complete policy is available on our website at SellOffVacations.com or by contacting any of our offices. The policy also includes information about how you may contact us with your questions concerning your personal information or the policy itself.

CONDITIONS OF SALE

Please ensure that the spelling of all names is correct and correspond to the names listed on your PASSPORT. These exact spellings will appear on your ticket(s) and vouchers.

It is the responsibility of you/passenger to ensure that you have the appropriate documentation. (passport, visa, permanent resident card, etc.) to gain entry to the chosen destination and re-entry into Canada upon your return.

Please contact the local Embassy of your travel destination and airline for proper documents required. All Guests should check with the airline directly for check-in or cut-off times as the airline's suggested timings are guidelines only and are subject to change without notice.

We highly recommend the purchase of Manulife travel insurance before you go, so you stay protected.

It is the responsibility of you/passenger to review this invoice/itinerary and ensure that it is correct and reflects the requested travel arrangements. By your payment to SellOffVacations.com for travel services purchased by you/passenger, you acknowledge that you have reviewed and accepted our terms and conditions in their entirety without modification.

You/Passenger have been advised:

  • a) that while we have endeavoured to advise you of the relevant local laws, customs and travel documentation required for your travel destination and your return to Canada, we cannot warrant the completeness or accuracy of our advice. It is your responsibility to be aware of and prepared for all legal, documentary, health and other requirements for your intended travel.
  • b) that travel services you have purchased through our travel counselor are supplied by third parties and that you are aware of and understand such suppliers' terms and conditions of sale and in particular, but without limitation, those terms and conditions pertaining to cancellation.
  • c) that our travel counselor or independent agent acts solely as an agent for the travel suppliers named on your itinerary and invoice.
  • d) you confirm and we have relied on your confirmation that as the booking or instructing passenger, you have the legal capacity and authority to book travel services on behalf of yourself and of other persons named in this invoice and itinerary. You will keep your travel counselor informed of any changes to your travel plans or contact information.
  • e) of the availability of travel insurance coverage and have either purchased or expressly declined such insurance coverage.
  • f) no price increases are permitted after the customer has paid in full. For Ontario residents, in accordance with applicable regulation, where there is an increase of more than 7 per cent in the price of services after a deposit has been paid for said services, and such price increase is not a result of an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer may cancel provided you contact SellOffVacations.com within 7 days of receipt of notice of the increase. For Quebec residents, an amount equal to 0.0020% of purchased travel services excluding insurance and service fees, represents your contribution to the Fonds d'indemnisation des clients des agents de voyage and will be added to your invoice.
  • g) that any travel product or service that customers acquire through SellOffVacations.com results in a contractual relationship between the Customer and the Tour Operator/Airline. SellOffVacations.com acts as an agent for the Tour Operator/Airline which is providing the Customer with travel products or services purchased from SellOffVacations.com.
  • h) SellOffVacations.com selects Tour Operators and Airlines that are reputable, and if customers encounter any sort of dissatisfaction with the product or service provided by a particular Tour Operator/Airline, please feel free to advise SellOffVacations.com, but as well, be advised that under no circumstances does SellOffVacations.com accept any legal responsibility or liability for any complaints with the product or services provided by Tour Operators/Airlines. For more information regarding the terms and conditions governing the contractual relationship with a Tour Operator/Airline, customers should reference the information contained in Tour Operators'/Airlines' brochures or websites.
  • i) SellOffVacations.com will not be responsible for the acts or omissions of any person other than our agency or employees acting properly on our behalf within the scope of their agency or employment
  • j) SellOffVacations.com shall not be liable for any damages due to illness, theft, labour dispute, act of God, mechanical breakdown, equipment failure, quarantine, rescheduling, government action, war, insurgency or act of terrorism or other event beyond our control.
  • k) the Tour Operators/Airlines named in any invoices are independent parties over which we have no direct or indirect control. We are not responsible for their acts or omissions. We assume no responsibility for any claims, losses, damages, costs or expenses arising out of any personal injury, accident, death, loss, damage, delay, loss of enjoyment.
  • l) SellOffVacations.com shall not be liable for non-performance, negligent performance or deficient performance by any supplier of travel services named herein or otherwise.
  • m) Some hotels are now charging an extra fee per night, per room plus applicable taxes, this fee must be paid locally at the hotel upon check-in/check-out.
  • n) No employee, travel counselor or representative of the agency has the authority to modify, waive or alter in whole or in part these CONDITIONS OF SALE.

EARLY BOOKING BONUS

From time to time, Tour Operators and hoteliers may offer Early Booking Bonus Promotions on select packages which may require final payments to be made PRIOR to the final payment date displayed on the website. The Early Booking Bonus final payment date supersedes the final payment date displayed on the website. To receive the Early Booking Bonus promotional pricing, payment is required on the Early Booking date. Should you choose to keep the regular final payment date, the Early Booking Bonus pricing will not be honoured and regular pricing will apply.

DURATION

Duration of Travel/Special Events: For all durations, please note the number of nights is based on the travel dates and not the hotel check in or check out dates. For odd durations, some hotels may require an early check out and the hotel may charge additional funds. Please refer to the supplier's brochure for full details.

SPECIAL REQUESTS

Should you have a special request, you must advise us at time of booking. All Special Requests, i.e. room on special floors, location of or room views, etc., cannot be guaranteed by the Tour Operators. While they will attempt to accommodate such requests, SellOffVacations.com cannot be held responsible if special requests are not fulfilled. Additionally, failure to meet special requests will not constitute breach of contract by SellOffVacations.com.

Please inform us at time of booking of any special service needs and requirements due to medical conditions and/or disabilities.

CREDIT CARD PAYMENT

Your authorization to use your credit card number to pay for travel services reserved indicates your acceptance of SellOffVacations.com terms and conditions and those of the Airlines/Tour Operators travel services you have purchased through our website, over the phone or in person at any SellOffVacations.com location, regardless of signing a credit card charge form. By providing SellOffVacations.com with authorization to use your credit card to pay for travel services you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously, the Airline/Tour Operator may require the cardholder to present the original credit card used as payment at check-in. Failure to present original credit card may result in the requirement to purchase a new ticket or vacation package.

In the event the credit card holder is not also one of the passengers traveling, a Third Party Credit Card verification process will be completed up to and including completion of a Third Party Credit Card Form along with presentation of passport and driver's license.

Reservations are not guaranteed until ticketed. Reservation and pricing is not guaranteed until credit card check is complete. Reservations, Fares, Prices and Taxes are not guaranteed until the payment has been successfully made on a major acceptable credit card to the supplier including but not limited to tour operators, airlines and other service providers.

Certain airlines do not accept credit card as form of payment for a flight ticket purchased, in which case you are authorizing SellOffVacations.com to charge your credit card under our merchant account, and agree to pay in addition to your total purchase price a 3% payment processing fee. You will be advised of the 3% payment processing fee by a travel counselor via phone, email or in person as may be applicable.

SellOffVacations.com acts as a Retail Agent on behalf of the Tour Operators and Airlines and as such, the Airline/Tour Operator name will appear as the vendor on your credit card statement, not SellOffVacations.com. Furthermore, by authorizing the use of your credit card number to pay for travel services, you agree to not chargeback your payment.

CANCELLATIONS, CHANGES AND REFUNDS

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Tour Operator/Airline websites. You are encouraged to purchase the appropriate travel insurance coverage. SellOffVacations.com reserves the right to apply an administrative charge for cancellations or changes to bookings over and above the penalties applied by our supplier partners.

CURRENCY EXCHANGE RATES

Prices displayed on our website are in Canadian Dollars. Some charges may be processed in a foreign currency by a supplier (airline/hotel/car rental company) depending on the nature of the booking. Please be aware that prices which include foreign currency conversion are approximate amounts only until the transaction has been processed and charged to your credit card.

DOCUMENTATION INFORMATION

All Canadian citizens including infants/children must carry a valid Canadian passport when travelling abroad. A passport must be valid for at least 6 months after the scheduled date of departure from the last country visited, regardless of the entry requirements of the country. Information on Canadian passport applications is available from Passport Canada www.pptc.gc.ca. If your passport is damaged in any way, you may be denied boarding and will be responsible for all costs associated with a new passport and replacement travel arrangements.

It is the responsibility of you/passenger to be aware of, obtain and ensure the currency and validity of all documentation required for this trip. Such documentation may include a passport, visas, tourist cards, and affidavit for minor children, any vaccinations that may be required and other documents.

BAGGAGE

Transport Canada has announced the following restrictions on carry-on baggage.

Containers of liquids, aerosols or gels in your carry-on must be 100 ml/100 grams (3.4 oz) or less.

All containers must fit in 1 clear, closed, resealable plastic bag no more than 1 litre (1 quart) in capacity. The approximate dimensions of a one litre/quart bag are 15.24 cm by 22.86 cm (6 in. by 9 in.) or 20 cm by 17.5 cm (8 in. by 7 in.).

At the screening point, take your plastic bag out of your carry-on and place it in one of the provided trays.

Drink or discard any beverages in containers over 100 ml before pre-board security screening.

Any containers over 100 ml should be placed in checked baggage.

Exceptions for liquids, aerosols and gels:

The following are allowed in your carry-on without a bag and in containers over 100 ml:

  • If traveling with an infant under two years of age (0-24 months), baby food, milk, formula, water and juice in small containers and reasonable amounts for your itinerary.
  • Prescription and essential non-prescription medicines.

You must declare all such items at security screening. These items must be removed from carry-on baggage and placed directly into a bin at the entrance of the checkpoint, as additional screening may be required.

Above restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit the Canadian Air Transport Security website http://www .tc.gc.ca or http://www.catsa-acsta.gc.ca or phone 1-888-294-2202.

INSURANCE

SellOffVacations.com reminds you that government health insurance plans may only pay a portion of the expenses incurred for emergency out-of-province hospital or medical services. You may be faced with medical bills in the event of an unforeseen illness or injury during your trip. Please note that based on the terms of the supplier your booking may also be 100% non-refundable. Without Medical, Trip Cancellation and Interruption Insurance, you lack the financial protection you need. In the event you have to cancel or interrupt your trip as a result of unforeseen circumstances, we strongly recommend the purchase of Travel Insurance to protect you from these financial losses.

If you would like to purchase Travel Insurance coverage, please contact us at 1-877-SellOff (735-5633) in the next 24 hours to arrange for insurance, click the attached link: Manulife Insurance or visit one of our local branches.

TRAVELING WHILE PREGNANT

In the event you have entered your 32nd week of pregnancy, we recommend that you carry with you a letter from your doctor, stating the pregnancy is uncomplicated and confirming the expected date of delivery. In this letter, your doctor should state that you are in good health, and that (in their opinion) there is no reason why you cannot fly. SellOffVacations.com strongly recommends you contact the airline in advance of flying to confirm the regulations as outlined in their policy.

All Cruise lines will NOT accept guests who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician's 'Fit to Travel' note is required prior to the sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise. SellOffvacations.com recommends you visit the cruise line website prior to sailing to confirm the regulations as outlined in their policy.

AIRPORT CHECK-IN, RECONFIRMATION/SEAT SELECTION NUMBERS

Seats are allocated on a first-come, first-served basis. All passengers should arrive at the airport at least 3 hours prior to flight departure. Check-in opens at least 3 hours prior to the flight and closes 1 hour prior to departure. For security reasons, all passengers must be present for check-in. You will not be allowed to board, nor will you be entitled to a refund, if you have not checked-in by the minimum airline requirement. It is your responsibility to contact the airline and reconfirm your flight times 12 to 24 hours prior to departure. If SellOffVacations.com is aware of a change, every effort will be made to advise you directly.

SellOffVacations.com strongly recommends you visit your local airport authority's website for all departure and arrival information.

DEPARTURE TAXES

Some destinations charge a fee to all passengers when they are departing. This is called a departure tax and in most cases it is not paid in advance, but at the airport when checking in for the return flight. Please refer to your e-documents which will outline any and all applicable fees.

CHILDREN TRAVELING WITH PARENTS

Children must be in possession of a passport when traveling abroad with parents. For domestic travel, children under 18 years of age must present a birth certificate, health card, passport or other government-issued identification. The same rules that countries set for adults requiring passports apply for children. If the child is traveling with only one parent, a notarized letter is required giving the parent permission for the child to travel unless the parent has sole custody and provides documentation proving so.

The age at which a person is considered a child varies from country to country. Please call the appropriate consulate if they are:

  • Under 18 and traveling without their parents
  • Traveling with someone who is not the child's parent (friend, uncle, brother etc…)
  • Over the age of 13 (as they may require photo ID)

CHILDREN TRAVELING ALONE

Unaccompanied Minor (UM) service ensures that children travelling alone receive the best of care, and are escorted by highly-trained airline staff from the moment they arrive at airport check-in until they reach their destination.

It is the responsibility of the parent to contact the airline directly or SellOffVacations.com to let them know their child will be travelling alone. All details about the Unaccompanied Minor service and the procedures must be reviewed prior to arrival at the airport.

TICKET & E-DOCUMENT PICK-UP

Important

A web-link is sent 28 days prior to departure to the email address given at time of booking, along with instructions on how to retrieve your e-documents online provided your reservation has been paid in full.

If you do not have access to an email address or a printer, please visit one of our SellOffVacations.com branches or call 1-877-(735-5633) to obtain a copy of your e-documents.