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Bilingual Customer Service Agent

Toronto, ON

-Correspond in both French and English.
-Manage correspondence professionally, efficiently and with good communication skills.
-Excellent written and verbal skills previous letter writing experience.
-Reviewing and resolving problematic files within required benchmark.
-Attend to customer questions, complaints, and concerns immediately and in an efficient manger.
-Facilitate satisfactory resolution with a focus on eliminating or reducing costs/risk.
-Communicate effectively with the management team, informing and updating them regularly to guarantee that client issues are resolved satisfactorily and at minimal cost to the organization.
-Manage and communicate schedule changes, hotel relocations, and final payment collections for clients who booked online.
-Assist management team with chargeback?s, small claims, TICO, and BBB cases.
-Other duties as assigned.
Minimum Requirements
-Bilingual French/English a must. Both Written and Verbal.
-Minimum 1 to 2 years of Customer Service experience in a travel related environment.
-Strong written and oral communication skills.
-Strong negotiation and problem solving skills.
-Strong computer skills including Microsoft Office, Amadeus.
-Ability to work in a fast paced, hectic environment.
-Exceptional customer service skills.
-Highly organized and efficient, attentive to detail.
Other Information
At we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Apply for this Position
If you are interested in applying for this position please send your cover letter and resume quoting the position applied for in the subject line to
Posted Date 8/Jan/2013 Closing Date 22/Jan/2013
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