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Customer Service Agent

Toronto, ON
REPORTING TO: Customer Service Supervisor
DEPARTMENT: Operations

- Responsible for the Companies Reputation Monitoring System, addressing customer feedback through Social Media channels.
- Manage correspondence professionally, efficiently and with good communication skills.
- Review and resolve problematic files within required guidelines provided.
- Attend to customer questions, complains and concerns immediately and in an efficient manner.
- Facilitate satisfactory resolution with a focus on eliminating or reducing costs/risk.
- Communicate effectively with the management team, informing and updating them regularly to guarantee that client issues are resolved satisfactorily and at minimal cost to the organization.
- Manage and communicate schedule changes, hotel relocations, and final payment collections for clients who booked online.
- Assist management team with chargeback?s, Small Claims, TICO and BBB cases.
- Other duties as assigned.
Minimum Requirements
- Excellent written and verbal skills ? previous letter writing experience is a must.
- Proven problem-solving abilities.
- Minimum 1-2 years of Customer Service experience in a travel related environment.
- Strong negotiation and problem-solving skills.
- Strong computer skills including Microsoft Office, Amadeus
- Ability to work in a fast-paced, hectic environment.
- Highly organized and efficient, and attentive to detail.
Other Information
At we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Apply for this Position
If you are interested in applying for this position please send your cover letter and resume quoting the position applied for in the subject line to We would like to thank all who apply however only those who meet the qualifications will be contacted.
Posted Date 1/May/2013 Closing Date 9/May/2013
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