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Centralized Support Agent

DEPARTMENT: Centralized Support Services
REPORTING TO: Manager, Centralized Support Services

- First point of contact for employees, responsible to provide high quality service.
- Assist with daily centralized support services responsibilities which includes invoicing, ticketing, retail help desk tickets, daily operations, online internet inquiries and other duties as required
- Organize operational training and assist in developing employees skills
- Reconciliation of employee incentives
- Act as liaison between Company, National Sales Manager and District Sales Managers.
- Assist with job-related activities and special projects as assigned

Minimum Requirements
- Exceptional customer service skills
- Self-motivated with effective time management skills, able to manage a varied workload
- Exceptional written and oral communication skills
- Must be flexible to work rotating shifts.
- Ability to work independently as well as part of a team
- Good problem solving ability, attentive to detail
- Travelworks and Amadeus knowledge an asset
- Minimum 1 year Travel experience

Other Information
At we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Apply for this Position
If you are interested in applying for this position please send your cover letter and resume quoting the position applied for in the subject line to
Posted Date 11/Jun/2013 Closing Date 25/Jun/2013
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