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Frequently asked questions
Modern cruise ships offer wifi throughout the ship and in your stateroom to keep you connected. Cruise lines offer a variety of wifi packages to choose from to keep you connected for business, stream movies or to simply access your email and social media.
All cruise lines offer laundry services onboard for an additional charge.
Your stateroom attendant can press or launder your items based on your request for an additional charge. On longer sailings and many family-oriented ships you can access traditional laundry rooms if the need arises.
On longer sailings of 14+ or more nights discounted laundry services is offered to passengers throughout the sailing.
Medical centers are available 24 hours a day on major cruise lines.
Most cruise ships staff doctors and nurses who can treat medical emergencies onboard. If additional medical attention is required their staff can coordinate the evacuation of the passengers to the nearest port of call.
Regardless of the length of sailing, passengers who are pregnant may cruise until their 23rd week of pregnancy.
Infants must be minimum 6 months of age to board a cruise ship. Some additional age requirements for infants may apply based on the length of sailing and ports of call.
ATM’s are available on cruise ships in the event you require cash while you visit the ports of call. Currency available depends on the destination and routing of the cruise ship.
If you would like to make purchases onboard all cruiselines are cashless and charges will be reflected to your folio to be paid upon disembarkation.
Some cruise lines do not have a dress code at all!
Voluntary dress codes may be based on events onboard (ie. Formal night) or based on the food and beverage venue.
Travel by Sea Sale:
Offers are applicable to new individual bookings made by July 31, 2025. Valid on select 2025 & 2026 Caribbean, Mexico and Panama Canal sailings. 1. Up to 40% discount is based on Launch fare. The percentage off discount will not apply to taxes and port fees. Published rates reflect already this discount. Offer is applicable to 1st and 2nd guests only. 2. Free prepaid gratuities are applicable to 1st & 2nd guests in the stateroom. Gratuities for other services, including bar, dining room, wine accounts, and spa/salon services, are not included. 3. 50% reduced deposit is available on select cruises and cruisetours booked outside of the final payment date. Standard refund and cancellation conditions apply. Offer is applicable to 1st and 2nd guests only. 4. Free & reduced rates for kids: Additional guests 18 and under are eligible to travel free or with reduced fares (taxes and port fees are additional) only when booked as 3rd & 4th guests with promotion code Z3*. Offers are subject to availability, capacity controlled and may be withdrawn at any time without notice. Other restrictions may apply.
Summer Sale:
Offer applies to new individual bookings made between June 3 and July 28, 2025. *Valid on select 2025 – 2027 3-night + sailings, except Galapagos, in all categories. 1. Offer provides 75% off cruise fare the 2nd guest only in the same stateroom as the first standard fare guest and will be automatically applied. Valid for non-refundable fares only (50% off 2nd guest for refundable fares). 2. 3rd & 4th guests Sail Free offer applies to Inside, Oceanview, Veranda, and Concierge Class staterooms, if sharing a stateroom with the first and second guests paying a full fare. All other charges, including but not limited to taxes, fees and port expenses are additional and apply to all guests. Offer is not combinable with Exciting Deals, Net, Travel agent, Interline or Employee rates. Changes to booking may result in removal of offer. Offer is open to residents of Canada and the United States, is subject to availability, capacity controlled and may be withdrawn at any time without notice. Other restrictions may apply.
$0 Down :
Offer is applicable to new individual bookings only departing at least 6 months prior to departure and booked on or after January 12, 2024. Not applicable to groups, Air & Cruise Packages or Encore OBC rate codes. No cancelling and rebooking allowed. To qualify for this offer, bookings must be made outside of the finalization period. At 180 days prior to sailing, full deposit is required; file will automatically be cancelled at 170 days prior to departure if no deposit has been applied. If a booking made under this $0 deposit offer is cancelled within the penalty period, passenger will be charged the full penalty amount, as per the cruise line regular terms and conditions. $0 Deposit offer is applicable to cruise only and cruise tours with Carnival**, Celebrity, Holland America, Norwegian and Royal Caribbean. Offer is combinable with most cruise line promotions, excluding non-refundable fares or restricted fares, such as but not limited to Flash Sales. $0 Deposit offer is applicable to all sailings, categories and durations – certain restrictions and categories are excluded depending on cruise line such as, but not limited to World Cruises, The Haven on NCL, etc. **For Carnival bookings: Australia sailings excluded. Offer is subject to availability; capacity controlled and may be withdrawn at any time without notice. Other restrictions may apply.
Norwegian Cruise Line – BOGO offer :
Offer is applicable for new individual reservations on all 7-night + sailings. Valid on all categories except IX, OX, BX and MX (Sail Away). New qualifying individual FIT reservations can be moved into an existing Traditional or FS Affnity group at the FIT rate and count towards Tour Conductor credits. Promotion can be held as a new Traditional or FS Affnity group within the promotional booking window. Group space must be held and reservations materialized (converted from RQ to OF) during the promotional booking window to qualify. Reservations materialized after the end of the promotional booking window will not qualify for promotion. Promotion is not applicable to Traditional Groups/Type: Nettour, NettourC, CHARTERS, CMI OP EVENT, CMI OP LG EVENT, INCREG & INCLARGE. Promotion is not applicable to FS Groups: Nettour or NettourC (classification type). Valid for 1st and 2nd guests in the stateroom. Reservation must be made more than 110 days prior to sailing to qualify. Guests who choose round-trip flights will be considered Guest 1 and subject to full promotional airfare amount. Guests may request a one-way air itinerary; in which case they will be charged 50% of the applicable promotional air pricing for the selected gateway. Land packages (hotels), date deviations and cruise tours must be added no later than 75 days prior to embarkation. Air gateway(s) must be entered in order to prompt the promotional airfare. See "Gateways & Pricing" tab for the applicable list of gateways and promotional air pricing. Air gateways are capacity controlled and subject to availability. Offer is valid on select holiday sailings: Holiday sailings will receive an increased airfare rate. Please see "Applicable Holiday Sailings" tab for the complete list of applicable sailings. Blackout sail dates are at the discretion of Norwegian Cruise Line. Deviation requests up to 2 days pre/post cruise will be credited $25 USD per person per deviation for guests 1 and 3-8 on the reservation. No other deviation requests will be permitted. Date deviations can be added up to 75 days prior to embarkation; once flight is ticketed, date deviations can no longer be requested. Secondary land package must be selected. All guests booked within a singular reservation will be booked on the same flight. The Travel With Guarantee program ensures that eligible guests on different reservations are booked on the same flight: A maximum of four reservations per Travel With group. A non-refundable fee of $25 per person applies to all guests in the cabin (who are two years or older). Air cannot be ticketed for any of the guests in the Travel with group. Guests may revise their Travel-With-Guarantee group up to 75 days prior to embarkation. All eligible guests in the Travel-With-Guarantee group must be booked through Norwegian on the same: ship/sail dates, flight itinerary, date deviations and depart from the same gateways in order to qualify. For Domestic flights, Norwegian Cruise Line will book guests' airfare with a maximum of one connection when possible; air schedules permitting. For International flights, Norwegian Cruise Line will book guests' airfare with a maximum of two connections when possible; air schedules permitting. Norwegian Cruise Line reserves the right to select an alternate airport within 60 miles based on itinerary, choose the air carrier, routing and city airport from each gateway city and reserves the right to substitute commuter service and/or charter air service for scheduled air carriers without prior notice. Air offer applies to economy, round-trip flights from select departure gateways only and will be applied automatically. Air taxes are included. Guests are responsible for airport transfers at an additional cost. Airline imposed personal charges such as baggage fees may apply. *Solo traveling guests will receive 50% off promotional airfare pricing each way when booking the air promotion. Solo travelling guests paying 200% of voyage fare qualify for AIRPROM3. Offer is not combinable with any other offers/promotions and not applicable to net rates. Offer is subject to availability and to change at any time without notice. Other restrictions may apply.